Introduction to Change Management

INTRODUCTION TO CHANGE MANAGEMENT

Participants will be able to:

Explain the concept of change management;

Identify the types and levels of change and

State the benefits of change management at various levels Definition

Change management is the application of the processes and tools to manage the people side of change from the current state to a new future state so that the Change management is the application of the processes and tools to manage the people side of change from the current state to a new future state so that the desired results of the change (and expected return of investment) are achieved (Hiatt & Creasey; 2012)

Managing change refers to the way of dealing with the intended or unintended consequences of a reform program .. is part of the design and implementation process of a policy intiative (OECD; 2008)

Change management is a set of principles, techniques and prescriptions applied to the human aspects of executing major change initiatives in organisational settings (Daryl Conner; 1993)

Activity 1

BENEFITS OF CHANGE MANAGEMENT FOR INDIVIDUALS

•Effective change management supports a smooth transition from the old to the new this helps employees adapt to change, without disrupting work productivity;

•Develops efficient communication strategies

•Improves cooperation, collaboration and communication;

•Acknowledges personal loss/gain to individuals; and

•Change management accentuates positive opportunities in the process.

BENEFITS OF CHANGE MANAGEMENT FOR TEAMS

•When adapting to new ways of working or accepting change in the organisation, the team works with a focus on goals and outcomes;

•Teams feel motivated and resilient, and are prepared to rake calculated risks;

•Teams learn to communicate well with a wide variety of people;

•They are empathetic, and able to see things from others’ perspectives; and

They are flexible, creative and are not intimidated by trying new things and thinking of different options.

BENEFITS OF CHANGE MANAGEMENT FOR ORGANISATIONS

•The organisation can respond faster to customer demands;

•Helps in aligning existing resources within the organisation;

•Allows the organisation to assess the overall impact of a change;

•Effectiveness and efficiency in the organisation is maintained or even improved;

•Increased employee performance and return on investment; and

•Creates an opportunity for the development of best practices, leadership and team development.

“It is not the strongest of the species that survives, not the most intelligent, but the one most responsive to change.” - Charles Darwin

Reference:

1. Introduction to Change Management

2. Change Management Models